Terms of Use
Effective date: 10 October 2026 Provider: Manoj Kumar, an individual developer based in India ("we", "us") Postal address for notices: H. No. 86-260-1, Somappa Colony, Near NCC Canteen, B-Camp, Kurnool, Andhra Pradesh 518002, India Contact: riyaapp@proton.me
Welcome to Riya. These terms are the agreement between you and us when you use the app. Please read them; by creating an account you agree to them and to our Privacy Policy.
1. Your companion is an AI
Your companion, Riya, is an AI character, not a real person. Her replies, voice notes and pictures are generated by AI. That means:
- She can be wrong, forget things, or say something that doesn't fit. Don't rely on what she says for important decisions.
- Her pictures are AI-made and are not real photos of a real person or proof of where she is.
- She can't meet you, call you, or act in the real world.
- If a reply seems offensive or harmful, please report it (press and hold her message, then tap Report, or email riyaapp@proton.me). We review reports and use them to improve her safety rules.
2. Adults only
You must be 18 or older to use Riya (or the age of majority where you live, if that is higher). By using it, you confirm that you are. If you are under 18, please don't use the app. Companion chatbots are not suitable for minors.
- If you tell the companion you're under 18, she keeps things friendly and non-romantic for at least the next 24 hours.
- We may suspend or close accounts we reasonably believe belong to someone under 18, and we may ask you to confirm your age. If we close an account for this reason, we delete its data, and any subscription should be cancelled in the App Store or Google Play.
3. Not a professional, medical or crisis service
Riya is for companionship and fun. It is not therapy, counselling, medical, legal or financial advice, and it is not an emergency service.
If you are in danger or thinking about harming yourself, contact your local emergency number or a crisis line now — for example India: Tele-MANAS 14416 or 112; US: 988 or 911; UK: Samaritans 116 123 or 999; Canada: 9-8-8 or 911; Australia: Lifeline 13 11 14 or 000; Japan: よりそいホットライン 0120-279-338 or 119. The companion may share helplines, but she cannot get help for you. How the app responds when someone mentions suicide or self-harm is described in our crisis protocol.
4. Your account
- You sign in with Google. Keep your account secure; you're responsible for activity on it.
- One person per account. Don't share or sell accounts.
- You can delete your account anytime (Settings → Delete account, or see our Delete your account page).
5. Free and Premium plans
Free
Riya is free to start, with limits. Currently the free plan includes 75 messages per 30-day cycle, counted from when you started chatting, plus 2 companion voice notes and 4 pictures in total, which don't renew. When you've used your messages, the chat rests until your next cycle starts. If you need support in a crisis, she keeps replying even past your limit.
Premium (auto-renewing subscription)
Premium gives you higher limits, currently 200 messages a day in India and 250 elsewhere, plus 3 voice notes and 5 pictures a day. Premium limits reset at midnight in your time zone, and unused allowance doesn't carry over. Premium is offered as these auto-renewing subscriptions:
| Subscription | Length | Price |
|---|---|---|
| Riya Premium — Monthly | 1 month, renews monthly | ₹499 per month in India and US$12.99 per month in the United States (other countries see the local price in the store before you buy) |
The exact price in your currency, the subscription length and what Premium includes are shown on the Premium screen before you buy, with links to these Terms and our Privacy Policy. Prices may vary by country and include or exclude taxes depending on where you live.
How billing works:
- Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
- Your subscription renews automatically at the end of each period, at the then-current price, unless you cancel at least 24 hours before the period ends. Your account is charged for renewal within the 24 hours before the period ends.
- Cancelling: you manage and cancel your subscription in your App Store or Google Play account settings (not in the app). After cancelling, Premium continues until the end of the period you've paid for, then your account returns to the free plan.
- Deleting your account does not cancel your subscription. Please cancel it in the store too.
- Price changes: if the price changes, the store will tell you as its rules require, and you can cancel before it applies.
Free trial
If a free trial is offered (currently 3 days in India), the trial length and the price after it are shown before you start. Unless you cancel at least 24 hours before the trial ends, it turns into a paid subscription automatically. Any unused part of a trial ends when you buy a subscription.
Refunds
Purchases are processed by Apple or Google, so refunds are handled under their policies:
- Apple: request one at reportaproblem.apple.com.
- Google Play: within 48 hours of purchase you can request one in Google Play (Order history); after that, contact us at riyaapp@proton.me and we'll look at it under Google Play's refund rules.
Nothing in these terms takes away refund or cancellation rights you have under your local consumer law.
Restoring purchases
If you reinstall the app or change phones, tap Restore purchases on the Premium screen (Settings → Premium) while signed in with the same store account.
Changes to plans
We may change plan features or limits. If a change significantly reduces what you've paid for, we'll tell you in advance and you can cancel.
6. Acceptable use
Please be kind and lawful. You agree not to:
- use the app if you are under 18, or try to involve minors in any sexual or romantic content;
- try to get the companion to produce content that is illegal, sexually exploitative, or that promotes violence, terrorism, self-harm or hate;
- harass, threaten or share private information about other people;
- try to break, overload, reverse-engineer, scrape or get around the app's limits or safety features (including automated access or bots);
- resell the service or use it to build a competing product;
- impersonate someone or misrepresent your age.
The companion has safety rules and may decline some requests. We may limit, suspend or close accounts that break these rules.
7. Content
- Your messages belong to you. You give us permission to store and process them to run the service for you (for example, to generate replies and, if memory is on, to remember things), as described in our Privacy Policy.
- AI-generated content (her replies, voice notes and pictures) is provided for your personal, non-commercial use within the app. We keep all rights in the app, the companions, their names, pictures and voices.
- AI-generated content may be similar to content generated for other users.
8. Availability and changes
We work to keep Riya running, but it may sometimes be unavailable, change, or lose features. We may update the app and these terms. If we change the terms in a meaningful way, we'll tell you in the app before the changes apply. If you don't agree, you can stop using the app and delete your account.
9. Ending your use
- You can stop at any time and delete your account.
- We may suspend or close your account if you break these terms, if required by law, or to protect users or the service. Where reasonable, we'll tell you why.
- If we shut down the service, we'll give reasonable notice. Subscriptions are managed by the stores, so please cancel yours there.
10. Disclaimers and liability
To the extent the law allows:
- The app is provided "as is". We don't promise it will always be accurate, available or error-free.
- We aren't liable for indirect or consequential losses, or for decisions you make based on what the AI says.
- Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim (or ₹1,000 if you haven't paid anything).
Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.
11. App store terms
If you downloaded the app from the Apple App Store, Apple's Licensed Application End User License Agreement (standard EULA, https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies, and Apple is not responsible for the app or its support. Google Play's terms apply to purchases made through Google Play.
12. Law and disputes
These terms are governed by the laws of India, and disputes go to the courts of Kurnool, India, unless the law where you live gives you the right to bring a claim locally.
13. Contact
Manoj Kumar (individual developer), H. No. 86-260-1, Somappa Colony, Near NCC Canteen, B-Camp, Kurnool, Andhra Pradesh 518002, India Email: riyaapp@proton.me Grievance Officer (India) and privacy contact: Manoj Kumar, riyaapp@proton.me. We acknowledge complaints within 48 hours and reply within 30 days.